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Frequently Asked Questions:

How to place an order?
  Choose the required quantity & Click ‘Add’ button to get the product added to your cart.
How do I reset my password?
  You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
Is there a minimum order value for delivery?
  Yes, The minimum order value for delivery is Rs.100. However, we charge Re. 1/- for all orders below Rs.300.
What is HutFresh’s delivery process?
  Once order is placed online, after confirmation, the order is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then sent for delivery at your door step. The order will be delivered in the chosen timeslot by you. Once the order leaves the store for delivery, a notification will be sent on your registered email address and mobile number. In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.
Can I change my order once it has been placed?
  Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed placing a new order. The purchase amount equivalent to returned product will be added to your wallet and the wallet amount can be used on our Terms & conditions.
How can I pay for my HutFresh orders?
  We accept a wide range of payment options for your convenience:
   Cash of Delivery (COD)
   Debit/Credit Card on Delivery
   Credit Cards
   ATM Cum Debit Cards
   Net Banking
   All electronic payment information is kept strictly confidential and with the help of our payment gateway partner(PayUmoney) your transactions are conducted over secure SSL encryption technology.
Do I get an invoice for my order?
  You will receive an Invoice on delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section.
When and how will I get my refund in case of cancellation or product return?
  1. Post Paid Orders (Includes Cash/Card on delivery,) - All refunds post delivery will be adjusted in Hut Fresh wallet after the product has been picked up and returned to our warehouse.The wallet credit amount can be redeemed while placing any further orders.
  2. Credit Card, Debit Card, Net Banking Orders -. then the amount will be credited back to your HutFresh wallet within 48 hours.
  All refunds will be subject to deduction of Delivery Charges or Offer Values as applicable. For enquiries on refunds – please send us an e-mail at customersupport@hutfresh.com or call us at +91-9787280487 and our representative will get in touch with you to provide the latest status.
How will the delivery be done?
  We have our own delivery network. We use Tata Aces for large size deliveries and motorcycles for small packet deliveries.
How do I track the delivery?
  Once the orders are dispatched, the customer gets an email and SMS of the same. The email and SMS has a link that the customer can go to and track the exact location of the order.
When does HutFresh deliver?
Slot No. Timeslots Cut-Off
1 9 AM to 1 PM 08:00 PM(previous Day)
2 5 PM to 9 PM 12:00 AM(Same Day)
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We are here ! A leading online super market to cater your grocery needs at your doorstep. Just register yourself on our website, find any item you need from a wide range of 5000+ items across top 30+ brands in the state. Get started with our unique featured site and purchase any grocery, bakery items, fruits, vegetables and more. Never worry about the security for your money. We assure a 100 % secure payment service to serve you to the best of our abilities.
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